Terms and Conditions

These Terms and Conditions explain the rules that govern use of the Win Windsor platform and outline the relationship between us and our users. We provide online casino and betting services where permitted, and these terms set out your responsibilities, eligibility, and the practical steps we take to manage accounts, payments and promotions.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. Only you may use your account - multiple accounts for the same person are not permitted. We may place limits on activity, request documents to verify identity, or suspend an account if we suspect unauthorised use or a breach of these terms.

Eligibility requirements

Access to our services is restricted to persons who meet legal age and jurisdictional requirements. You must be at least 18 years old and located in a jurisdiction where our services are permitted. We reserve the right to refuse registration or close accounts that do not meet eligibility criteria.

Acceptable platform use

Use of the site must be lawful and in line with these terms. You must not attempt to manipulate games, exploit technical faults, use automated betting software, or engage in collusion. Abusive, fraudulent or criminal behaviour will result in account suspension, forfeiture of funds or other actions as permitted by applicable law.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to separate promotional terms which form part of these Terms and Conditions. Bonus funds are intended for play and are often subject to wagering requirements and game contributions. Bonus balances are not normally available for withdrawal until any applicable wagering conditions are met. We may refuse, reclaim or adjust bonuses in cases of suspected abuse.

Deposits and withdrawals

We accept a range of payment methods as displayed on the cashier. Minimum qualifying deposits for offers may apply. Withdrawals are processed after verification checks - you may be asked to provide identity, address and payment documentation. Withdrawal limits, processing times and any fees are set out in the cashier or your account details. We aim to process withdrawals promptly but may delay payments while required checks are completed.

Dispute resolution

If you have a complaint or dispute, contact our support team via [email protected] with full details. We will acknowledge and investigate promptly. If a matter cannot be resolved directly, we will outline available escalation routes or independent dispute resolution where appropriate and available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in law, products or service operations. Material changes will be notified to users by posting revised terms or otherwise communicating through your registered contact details. Continued use of the service after changes have been published constitutes acceptance of the updated terms.

Occasionally you will also see the brand written as WinWindsor across our platform; both refer to the same service and are governed by these terms.