Responsible Gambling Policy

At Win Windsor we take player safety seriously and are committed to promoting controlled play. We aim to provide clear tools and practical guidance so customers can enjoy our service responsibly. If you ever feel gambling is becoming a concern, we encourage you to use the controls below and speak to our team for support.

Our player protection principles

We believe in fair access, clear information and proactive support. We encourage players to set limits, take regular breaks and make informed choices. We will act on evidence of harmful play and may restrict or close accounts where necessary to protect customers.

Activity-control tools

We offer a range of controls to help you manage your play. These include deposit limits, loss limits, session timers and voluntary account breaks. You can apply limits in your account area or by contacting our support team. All controls can be adjusted or removed after a cooling-off period.

Deposit limits

You can set daily, weekly or monthly deposit limits to manage how much you add to your account. We recommend choosing a limit that fits your personal budget and lowering it if you feel your gambling is becoming difficult to control.

Loss limits

Loss limits cap the total amount you can lose over a set period. Use loss limits alongside deposit controls to reduce financial risk. If you reach a loss limit, play will be paused until the limit resets or is reviewed following any required cooling-off period.

Time limits and account breaks

Session timers and time-out options help prevent prolonged play. You can set reminders or take a short account break if you need to step away. Longer breaks and temporary account suspensions are also available for those who require more time away from gambling.

Self-exclusion

If you need a longer-term solution, self-exclusion is available. Self-exclusion blocks access to your account for a chosen period and may include removal from marketing communications. You can arrange self-exclusion through your account settings or by contacting support.

Signs of problematic behaviour

Watch for signs such as chasing losses, hiding activity, neglecting responsibilities or changes in mood linked to gambling. If you notice these signs in yourself or someone close to you, consider using our limits or seeking professional help.

Tips for maintaining control

Set realistic spending limits, only gamble with disposable income, take regular breaks, avoid gambling when stressed and track your activity. Tell a trusted friend or family member if you feel gambling is affecting your life.

Professional help and support organisations

If you need further support, please contact our team at [email protected] and consider contacting recognised organisations such as BeGambleAware, GamCare, GAMSTOP or Gambling Therapy. For immediate assistance, seek local health services or a trained counsellor.

If you have questions about safer gambling tools at WinWindsor, our support team is ready to help.