User Privacy Policy
At Win Windsor we take your privacy seriously. This page explains what personal and technical information we collect, how we use and protect it, and the choices you have. We aim to be clear about the data processed when you register, play, deposit or otherwise interact with our services.
Types of data we collect
We collect a range of information to provide and secure your account and to meet our legal and operational obligations. That includes personal data, technical data and transactional data.
Personal data
Personal data covers information you provide when registering or verifying your account, such as your name, date of birth, address, email, phone number and identity documents. We also store account credentials and preferences you choose in your profile.
Technical data
Technical data includes device details, IP address, browser and operating system, cookie identifiers, and log data about how you use the site. This helps us maintain service performance, detect fraud and troubleshoot technical issues.
Transactional data
Transactional data covers deposits, withdrawals, payment method details (as needed for processing), bet and play history, bonus activity and any communications about transactions. We retain transaction records to comply with regulatory and anti-money-laundering obligations.
How we use your information
We use data to operate your account, process payments, deliver the services you request, verify identity, prevent fraud, and meet legal responsibilities. We may also use anonymised or aggregated data to improve our service and for internal analytics.
Data protection practices
We protect information using access controls, secure servers and standard encryption when transferring sensitive data. Access to personal data is limited to authorised staff and third-party providers who act on our instructions. We maintain retention schedules aligned with lawful requirements and business needs.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support login sessions, and measure site performance. Third-party analytics and advertising partners may set cookies in accordance with their own policies. You can manage cookie settings through your browser or within your account preferences.
User rights
You have rights to access your personal data, request correction of inaccurate information, request deletion in certain circumstances, and object to or restrict processing where applicable. You may also withdraw consent for marketing communications at any time.
Access, correction and deletion
To exercise your rights, sign in to your account or contact our support team. We will respond within a reasonable period and may request identity verification before fulfilling certain requests. Where deletion is requested, we will retain necessary records to meet legal obligations.
Information sharing and third parties
We share data with payment processors, identity verification suppliers, fraud prevention services and other third parties who assist in delivering our service. These partners process data under contract and must protect it. We may also disclose information to comply with legal requests or to protect our rights and users.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via the site or your registered email. For questions about our practices, contact [email protected] or use the help centre within your WinWindsor account.